At the annual BoatUS Towing Services Conference, recently held in Tampa, Fla., Tower of the Year honors went to TowBoatUS Cape Coral, which is owned and operated by Capt. Richard Paul and Capt. Jay McMillin.
The company has locations in Cape Coral, Fort Myers Beach and North Fort Myers, Fla.
The company was honored for its near-perfect towing dispatch operation, superior customer service and satisfaction, as well as towing case management. The company also ranked fifth in the fleet for new membership sales. Additionally, TowBoatUS Cape Coral was honored with the Dispatchers Choice of the Year Award for the Gulf Coast States region for the second year in a row.
Paul and McMillin met more than 17 years ago while working at Publix Super Markets, where both were store managers. They retired and purchased their first location, TowBoatUS Cape Coral, in 2005. Since then, they have expanded their operations to Fort Myers Beach and North Fort Myers.