Carnival Cruise Lines provided the Federal Maritime Commission with an update regarding its Company Sponsored Passenger Compensation Program. The company and the federal commission are working to address consumer questions and concerns stemming from the recent engine room fire aboard the P/V Carnival Triumph.
Carnival has been able to contact many of its affected customers, the company has not been able to reach all affected passengers of the Feb. 7 voyage.
Passengers that have questions or concerns may contact Carnival at (800) 929-6400.
In addition, Carnival has confirmed that it has begun the process of issuing $500 refund checks to affected passengers.